FAQ
QUESTIONS / ANSWERS
Frequently Asked Questions
How do I change my password?
If you’d like to change your password when you are logged in, you can go to “My Account” on the top navigation bar. Scroll all the way down the bottom, under your address you will see a link that says “Change Password”. You can update it there.
How do I watch youtube videos on my tv?
Please access this article to find out more about watching the youtube videos on your tv.
For the “casting” icon to show, you must be in the room with the device you are casting it to and it must be on.
What if I need help or have a specific question?
You can reach Dr. Alyssa Kuhn, PT and team with any questions you have or any support you need by emailing: info@keeptheadventurealive.com. You can also post inside the private Facebook group as well. We take pride in fast response times but please allow up to 48 hours for a response.
How do I access my “favorite” workouts?
Go to the navigation and click where it says “My Favorites”. You can also click on the circle on the top right hand corner of the screen for a drop-down menu. This will take you to all the workouts that you have favorited.
How do I change my billing information?
Please go to “my account”
How do I cancel my account?
Please go to “My Account”.
Please note:
As a quarterly member, you can cancel anytime and there will be no more future charges. You’ll continue to have access to “Adventurers for Life” for the remainder of your membership. Prorated refunds are not available.
As an annual member, you may also cancel at any time. If you cancel within the first 30 days from purchase, you qualify for a full refund. To receive a refund, simply email info@keeptheadventurealive.com with your request.
After your first 30 days of your annual membership, you can cancel at any time to avoid automatic renewal and still have access until your membership expires. Prorated refunds are not available.
If I cancel my account, will I still have access to the platform?
No, if an account is cancelled- you will lose access to the platform and will no longer be able to login.
Only active and current members have access inside of the platform.
How do I access the private facebook group?
Please go to this link: https://facebook.com/groups/adventurersforlife to access the private facebook group. This group is only for current members. Once you cancel your membership you will be removed from the group.
How do I download and print out the articles?
Open the specific articles for each step by clicking on the “materials” tab. You will click the button to view the article. Once the article is open, you can click the arrow with the line underneath it in the upper right corner to download to your computer. You can also click the printer icon right next to it to print out the article.
How do I find which exercise equipment you recommend?
The recommended exercise equipment can be found inside my Amazon store under the section “Membership Equipment” here: https://www.amazon.com/shop/adventurealive